Business: Cape Town WOW Tours
Guide contact: Fred, +27 63 639 6490
Website: capetownwowtours.com
Last updated: 24 June 2026
Please communicate as early as possible if your plans change. Early notice gives Fred the best chance to adjust guide time, itinerary planning, and availability fairly.
1. Standard day tour cancellations
- 24 hours or more before the start time: direct bookings may be rescheduled or refunded, unless different written terms were agreed for that tour.
- Less than 24 hours before the start time: refunds are not guaranteed because guide time, planning, and tour preparation may already be committed.
- No-shows: missed tours and failure to arrive at the agreed meeting point are not eligible for a refund.
2. Processing fees and outside costs
Refunds may exclude payment processing fees, permit fees, transport costs, or other third-party costs that cannot be recovered.
3. Weather, access, and safety decisions
Cape Town weather and city conditions can change quickly. Wind, rain, heat, traffic, event closures, access limits, or poor visibility may affect the tour plan.
If Fred or the guide decides conditions are not suitable, the tour may be adjusted, delayed, rescheduled, credited, or cancelled. Safety decisions are made at guide discretion.
4. Guest illness, injury, or fitness concerns
If you are unwell, injured, or no longer fit to participate, please contact Fred as soon as possible. Short-notice illness or injury requests are reviewed case by case and may not automatically qualify for a refund.
5. Private, custom, or special tour bookings
Private groups, custom itineraries, evening plans, or bookings that require special planning may have their own cancellation terms. Any tour-specific conditions should be confirmed in writing before payment.
6. Late arrivals
Late arrivals can affect timing, bookings, traffic windows, group comfort, and the overall tour plan. If you arrive too late to join, the tour may continue without you and a refund is not guaranteed.
7. Credits and reschedules
Where a credit or reschedule is offered, the validity period and conditions will be confirmed in writing. Credits are not automatically exchangeable for cash unless Fred has agreed to this.
8. Third-party bookings
If you book through a third-party platform, that platform's payment, cancellation, and refund rules may also apply. Cape Town WOW Tours may not be able to override third-party platform conditions.
9. How to cancel or request a change
To cancel, reschedule, or ask about your booking, contact Fred on WhatsApp or call +27 63 639 6490. Include your name, tour date, booking details, and group size.